What personal information do we collect?
Information You Provide
Our websites include certain pages and forms that give you an opportunity to provide us with personal information about yourself. This may include the following categories of information:
- If you create an Account, or otherwise communicate with us, your contact information, such as name, phone number, and email and postal addresses;
- Account information, such as username, password and other log-in details used to access our Services;
If you consent to its collection, the geolocation of your mobile device(s) used to access the Mobile Applications;From time to time, we may also ask you to consider participating in marketing surveys to help us improve our products and Services. If you choose to participate in our surveys, you will be asked to provide general demographic information or feedback. Your participation in our surveys is always voluntary. If you do not wish to share your demographic information or feedback with us, you do not have to. If you do participate, we may use your responses, together with other responses we receive, to evaluate and improve our sites, services, and products. We will never publicly disclose your survey responses in a manner that will divulge your personal information or link your responses to you.
Information We Collect Through Automated Technologies
We may use automated technologies, including cookies, web server logs, web beacons and other technologies, to collect information about your interaction with our Products and Services. We may use these automated technologies to collect information about your devices, browsing actions, and usage patterns. For example, when you use our Services, we may use analytics technologies to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons, and your browser’s width and height. We may also use technologies, such as cookies, pixels and web beacons, to collect information about the pages you view, the links you click, and other actions you take on our sites and services. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring Web site addresses. When using a Mobile Application, we may use automated technologies to collect information relating to your device, including your device IP address, device identifiers, the type and characteristics of your device, and language preferences.
We also use third-party analytics tools (including Google Analytics) to assist us with analyzing and improving our Services. For more information about how your information may be used in connection with our implementation of Google Analytics (including information on how you may opt-out of sharing your information or control how your information is shared), please visit http://www.google.com/policies/privacy/partners/.
You may be able to control the settings of your device or browser to stop accepting all or certain types of cookies, or to prompt you before accepting a cookie from the websites you visit. If you set your device or browser to reject cookies, parts of our Sites may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your device and/or browser to delete and disable cookies and other tracking/recording tools. (To learn more about cookies, beacons and related tracking technologies, visit allaboutcookies.org).
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We do not allow third party behavioral tracking.
The information we and our partners obtain using these automated technologies helps us remember your information so you will not have to re-enter it; track and understand how you use and interact with our Services; tailor the Services around your preferences; measure the usability of our Services and the effectiveness of our communications; and otherwise manage and enhance our Services, including to help ensure they are working properly.
How do we use your information?
We may use the personal information we obtain to:
- Provide, develop, evaluate, manage and improve our products and Services;
- Establish and maintain your Account;
- Identify and authenticate you through log-in processes, so you may access and use the Services;
- Process and fulfill orders submitted by you in connection with our Services, and to keep you informed about the status of your orders;
- Personalize your experience with our products and Services;
- Provide you with information we think you may find useful, including information about our hosting services;
- Communicate with you (including to provide you offers and other communications about our products and Services);
- Provide customer support;
- Allow you to interact with third-party products or services within or through the Services, where available and applicable, subject to our Terms of Service;
- Perform analytics (including market and consumer research, trend analyses);
- Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
- Establish, exercise or defend our legal rights;
- Protect the rights or property of EAP or our customers, including the enforcement of our agreements or policies governing your use of the services (e.g., our Terms of Service);
- Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Notice and our Terms of Service.
How do we protect your personal information?
We are committed to protecting the security of your personal information. We maintain commercially reasonable administrative, technical and physical safeguards to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities.
However, no security system is impenetrable and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet, and we are not liable for the illegal acts of third parties such as criminal hackers.
When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Likewise, any of our third-party vendors with access to your information are required to take similar steps to protect the security of your information. Nevertheless, no method of transmission over the Internet or method of electronic data storage is 100% secure. Consequently, while EAP strives to use commercially reasonable means to protect your information, we cannot guarantee its absolute security. We remind you always to exercise discretion when you share information over the Internet.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
How We Share Your Information
Except as described in this Privacy Notice, we will not disclose your personal information outside of EAP without your consent.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting our sites, blogs or applications, processing transactions and payments, or performing statistical analysis of the Services by you and other users. We also may share personal information with our business partners with whom we jointly offer products and services, and to the extent you connect to third-party products or services within or through the Services. Those service providers and business partners with whom we share your information will be permitted to obtain only the personal information they need to deliver the services they perform for us. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. However, some of our third-party vendors may use anonymized aggregate data to improve their services. For example, with regard to credit card processing services, our fraud detection vendors may use aggregate data to help them more accurately detect fraudulent uses of credit cards.
We may access or disclose your personal information, including the content of your communications: (a) to comply with the law or legal process (such as a subpoena), or to respond to lawful requests of government agencies; (b) to establish, exercise or defend our legal rights; (c) in connection with an investigation of suspected or actual illegal activity; (d) to protect the rights or property of EAP or our customers, including the enforcement of our agreements or policies governing your use of the services; (e) acting on a good faith belief that such access or disclosure is necessary to protect the personal safety of EAP’s employees, customers, or the public; (f) as part of a corporate transaction such as a merger or sale of assets, in which case, this Privacy Notice will continue to apply unless and until the surviving entity or transferee changes it in compliance with its terms; or (g) otherwise with your consent.
How You Can Access and Edit Your Information
You might have the ability to view or edit your personal information via the Services. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (User ID and/or e-mail address, and password). You can access and update your information by logging into your account. Some personal information that is collected may not be accessible and/or editable via your account webpage. However, in such cases, you may be able to access that information through alternative means of access described by the Services. Or, you may also contact us by phone at (800) 327-6623 (Monday through Friday, 8 a.m. – 6 p.m. Mountain time) or by e-mail at [email protected].
Facebook Data Deletion
To request app data consumed by Facebook be deleted, contact [email protected] with the subject line “Delete Facebook Data” this request can be made at any time. You can also call our support number 800-327-6623 during normal business hours.
COPPA (Children Online Privacy Protection Act)
EAP is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities. We do not target our Services to children less than thirteen (13) years of age, nor do we knowingly collect information from such children for the purpose of selling products or services. If you believe we may have received personal information from a child less than 13 years of age, please contact us immediately.
Controlling Unsolicited E-mail (“SPAM”)
EAP is concerned about controlling unsolicited commercial e-mail, or “spam.” We will not sell, lease or rent our e-mail subscriber lists to third parties. While we continue to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using junk e-mail tools and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email.
Links to Other Websites
International Visitors to Our Site
Our sites are hosted in the United States of America (“USA”). If you are located outside of the USA, please be aware that the laws in your location governing the collection and use of your personal information may differ from applicable laws in the USA. If you do visit our sites or use the Services, or otherwise share your personal information with us, please note that you are voluntarily transferring your information to the USA, that you consent to that transfer, that you agree to be bound by this Privacy Notice and our Terms of Service, and that you agree to waive, to the fullest extent permitted by law, any other rights or protections you may have under the laws of your location or any other jurisdiction outside of the USA.
Changes to This Privacy Notice
Please note that this privacy notice may change from time to time. We will provide notice of any changes on the website or by contacting you. We encourage you to periodically review this policy to be informed of how we are collecting, using, sharing and protecting your information.
Email: [email protected]